Two monitors via dock will not both work
Dual-monitor via a single dock often comes down to the right port, drivers, and display mode.
support/vpn-thuiswerken/dock-twee-monitoren-niet-detecteerbaarsteps: 5
Try this first
- Swap the two monitor cables on the dock. One port may work better than the other.
- Check that both monitors use HDMI or both DisplayPort; mixing often causes issues.
- In Windows: right-click desktop > display settings > "detect".
- Fully disconnect the dock (unplug USB-C), wait 10 seconds, reconnect.
- Update the dock driver via the manufacturer if one monitor stays black.
When to bring us in
Same problem after all this? Call us; the dock may not provide enough power or might be missing a firmware update.
See also
- VPN will not connect or keeps droppingTwo main causes: your home internet or the VPN server. One quick test separates them.
- VPN connects but corporate folders are unreachableConnection says "green" but your network drives will not open. Almost always a DNS or routing issue.
- Home PC slow on VPN, fast at the officeThree suspects: home internet, VPN server limits, or routing that takes a long detour.
None of the above fits?
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