Support and quickchecks
Want to try yourself first? Start here. Stuck? Bring us in.
Practical answers to classic office-IT questions, written for people without jargon.
categories: 24topics: 2343phases: 6
search: 2343 topics
phase 01: 3 categories
Starting and building
Starting and growing
IT setup for the first hire, the first office, and the first 25 people.
Microsoft 365
Outlook, Teams, OneDrive, and SharePoint, the classic office annoyances.
Hardware and lifecycle
Laptops, monitors, docks, headsets, and peripherals. What to buy, how long it lasts, and what to do when it's done.
phase 02: 8 categories
Communication and workplace
Email deliverability
Mail lands, or it does not. SPF, DKIM, DMARC, and what to do when your domain suddenly sends spam you did not write.
Wi-Fi and network
Internet down, dead-zone corners, or sudden slowness across the whole office.
Mobile and telephony
Business smartphones, MDM policies, and cloud telephony. From eSIM activation and Authenticator to voicemail-to-email and reception desk headsets.
Landline and VoIP
PBX, SIP trunks, IVR, lightweight call centre, and everything to do with business landline calls and routing.
Printers and scanners
Printer gone from the list, scans not arriving? The top four office annoyances.
Meeting room and AV
Hybrid meetings, screens, cameras, mics, room control, and the cable mess under the table.
VPN and remote work
Connection fails, folders not found, or a slow home connection only over VPN.
Performance
Laptop or application slow, fans always blowing, file server not responding fast enough.
phase 03: 4 categories
Apps and data
SaaS and licenses
Microsoft 365, Google Workspace, Adobe, and all the other subscriptions you pay for, and the maze of assignment, cancellation, and invoicing around them.
Accounting and integrations
Bookkeeping packages, e-invoicing, integrations between systems, and that one field that keeps coming through wrong.
AI at work
Copilot, ChatGPT, Claude, and Gemini in SMB. Practical choices, policy, and pitfalls, no hype.
Workflow automation
n8n, Zapier, Make, Power Automate, custom scripts. Practical answers to making systems talk.
phase 04: 5 categories
Infrastructure
Cloud platforms
AWS, Azure, GCP, Hetzner, DigitalOcean. Compute, storage, identity, networking and cost control for SMB and sole proprietors.
Hosting, domains and DNS
Domain registration, DNS zones, hosting, CDN, email records. Practical answers to everything that happens with your domain.
Servers and on-premise
Active Directory, file shares, virtualisation, NAS RAID, office server room. What stays on-prem and what can move to cloud.
Web and CMS
WordPress, Webflow, Squarespace, headless, and self-built. Site management, plugins, performance, hack recovery, SEO basics.
POS and retail IT
Point-of-sale systems, payment terminals, scanners, inventory integrations, and the IT that keeps the shop or restaurant running.
phase 05: 2 categories
Security and continuity
phase 06: 2 categories
Governance and budget
Compliance and regulations
NIS2 and the Dutch Cyber Security Act, GDPR, Peppol e-invoicing, ISO and NEN, breach notification. What applies to your SMB and what needs sorting now.
IT costs and budgeting
What is normal, what is expensive, and where the hidden costs hide.
What the Vectel knowledge base is
The Vectel knowledge base is not a collection of FAQs. It is over 2,300 specific questions our clients or we ourselves ran into, written down with the steps that actually worked. No jargon you do not need to understand, no marketing words, no "empowering next-generation solution".
Twenty-four categories grouped into six phases that follow the natural SMB IT journey, from "I am starting a company" to "I have to govern this". And when the steps do not solve it, every entry ends with an honest note about when bringing us in is reasonable.
Or have us handle it
Our clients rarely look these things up themselves. They have a fixed point of contact and know it gets resolved within working hours. Sound like where you want to be?