How do I build a clean IVR (menu)?
Short, max 4 options, and always an escape to a human.
support/telefonie-voip/ivr-keuzemenu-bouwensteps: 4
Try this first
- Welcome message under 10 seconds, no marketing
- Max 4 choices, otherwise caller loses patience
- Option 0 or 9 always 'speak to agent' as fallback
- Different flow outside office hours with voicemail-to-email
When to bring us in
Customer complaints about IVR? Measure drop-off per level, usually it is menu depth.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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