Customer says refund did not arrive.
Refunds take 1 to 5 working days depending on the issuer.
support/pos-retail/refund-flow-niet-doorgegaansteps: 5
Try this first
- First check the refund slip: is there an approval code?
- No approval code means the refund was never accepted, redo it
- With approval code: 1-5 working days, depends on customer bank
- Customer in store? Show the slip, that is proof it was sent
- Do not refund again manually or you double the credit
When to bring us in
Approval code confirmed but nothing after 5 working days? Customer must raise it with their own bank as a chargeback.
See also
- Lightspeed Retail or K-Series?Retail is for SKU-driven shops with e-commerce, K-Series is for hospitality.
- Is MplusKASSA right for my shop?Dutch vendor, strong for multi-store retail with solid accounting integration.
- Cloud POS or local only?Cloud needs reliable internet plus 4G failover, local-only loses multi-store sync.
None of the above fits?
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