Screen broken, I still need the data off it
As long as the phone powers on and you know your PIN, an external mouse or cloud sync usually solves it.
support/mobiel-en-telefonie/scherm-stuk-data-erafsteps: 5
Try this first
- Plug in a USB-C or Lightning to USB adapter with an external mouse so you can use the phone without touch.
- On iOS, enabling VoiceOver or Switch Control via Siri also helps navigate menus.
- Photos and files have usually already synced to iCloud or Google Photos; sign in on another device and they will be there.
- Work documents in OneDrive or SharePoint are safe; sign in on your laptop and they are there.
- Only send the phone for repair after confirming the data is already elsewhere.
When to bring us in
Files that only existed locally and never synced? A repair shop can sometimes pull them via a data extractor. We can refer you to a trusted partner.
See also
- Work and personal apps blur together on the same phoneAndroid Enterprise and iOS-with-Intune can enforce a work profile, isolating business apps in a separate container.
- Setting up Microsoft 365 on a new phoneOutlook, Teams, and OneDrive run smoothest if you install Authenticator first and sign the others in afterwards.
- Moving Authenticator to a new phoneMicrosoft Authenticator has built-in cloud backup. Run it before wiping the old device, otherwise everything has to be re-added by hand.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.