I cannot get MFA SMS abroad
SMS roaming is fragile. Trick: use Authenticator push or a TOTP code, both of which run over the internet.
support/mobiel-en-telefonie/buitenland-mfa-sms-werkt-nietsteps: 4
Try this first
- Before you leave: set Authenticator as your primary MFA method. Push runs on the internet, not SMS.
- Have a TOTP code (6 digits in Authenticator)? That works offline; no network needed as long as the phone clock is correct.
- Need SMS anyway? Enable international roaming with your carrier before you leave.
- Never swap to a local SIM for MFA SMS; the number changes and you lock yourself out.
When to bring us in
Stuck and cannot sign in? Have a colleague email us; we can reset MFA temporarily or send a recovery method.
See also
- Work and personal apps blur together on the same phoneAndroid Enterprise and iOS-with-Intune can enforce a work profile, isolating business apps in a separate container.
- Setting up Microsoft 365 on a new phoneOutlook, Teams, and OneDrive run smoothest if you install Authenticator first and sign the others in afterwards.
- Moving Authenticator to a new phoneMicrosoft Authenticator has built-in cloud backup. Run it before wiping the old device, otherwise everything has to be re-added by hand.
None of the above fits?
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