IT mailbox full of "I forgot my password" tickets
Entra ID ships Self-Service Password Reset (SSPR). Set up well, it gives you instant relief and is safer than IT picking up the phone and resetting by hand.
support/workflow-automatisering/self-service-wachtwoord-resetsteps: 4
Try this first
- Enable SSPR in Entra ID, pick auth methods (Authenticator + phone, or Authenticator + mail)
- Force registration on next sign-in, not "later"
- Turn on writeback for hybrid environments, otherwise it does not sync back to on-prem AD
- Communicate once with screenshots, otherwise people still call IT
When to bring us in
Without M365 Business Premium or Entra P1, SSPR is not included. Weigh the licence cost against your current IT hours on resets.
See also
- n8n: self-host or cloud?Self-hosted is cheaper at volume and keeps data local. Cloud removes ops burden.
- Zapier or Make: which fits better?Zapier is straight-line; Make handles complex flows with routers and iterators for less money.
- Power Automate Cloud or Desktop: which to use?Cloud for SaaS integrations and triggers. Desktop for RPA against legacy Windows apps without APIs.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.