Provider asks you for a "traceroute" or "tracert" to a server
Sounds technical but you can do it in a minute. It helps show whether the issue is with you, your provider, or further out.
support/wifi-en-netwerk/traceroute-uitlezensteps: 4
Try this first
- Windows: open command prompt and run "tracert name-or-ip.com". macOS/Linux: "traceroute name-or-ip.com".
- Wait for the list to finish (can take 30 seconds). Take a screenshot of the result.
- Read line by line: the first is your router, the second your provider, then further. The line where it goes wrong often shows asterisks (***) or timeouts.
- Send the full output to whoever asked. Not just the last line; the whole picture matters.
When to bring us in
For repeated outages a single traceroute is not enough; we measure continuously and pinpoint the failing hop.
See also
- Wi-Fi drops randomly across the officeFirst rule out whether it is the access points or the internet connection itself. Different fix.
- One room or corner has no or bad Wi-FiNot always "add another AP"; often one is poorly positioned, or there is a metal wall in the way.
- Internet is suddenly slow for everyoneThree suspects: your provider, a colleague soaking the line, or a backup or update kicking in unexpectedly.
None of the above fits?
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Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.