2FA fails at VPN login
Time drift between your phone and the VPN server is reason #1. The 6 digits are time-bound.
support/vpn-thuiswerken/mfa-faalt-bij-vpnsteps: 5
Try this first
- Check your phone time. Must be automatic, not manual. Microsoft/Google Authenticator are very sensitive to drift.
- Open Authenticator, pick the account, watch the 30-second timer. Jumping fast or stuck? Time issue.
- Remove and re-pair the 2FA account. Ask IT for a new QR code (1 minute of work).
- Push-notification auth? Check the phone allows push (no "Do Not Disturb", no background restrictions on the app).
- SMS codes? Confirm the phone has reception. No network = no code.
When to bring us in
We can issue a temporary backup code for emergencies and re-roll the 2FA pairing. Five minutes of work; saves an hour of manual reinstall.
See also
- VPN will not connect or keeps droppingTwo main causes: your home internet or the VPN server. One quick test separates them.
- VPN connects but corporate folders are unreachableConnection says "green" but your network drives will not open. Almost always a DNS or routing issue.
- Home PC slow on VPN, fast at the officeThree suspects: home internet, VPN server limits, or routing that takes a long detour.
None of the above fits?
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