Room is booked in Outlook but the room display does not show it
Outlook and the room system must run through the same resource mailbox. If someone books in a local calendar or an external tool, the booking never reaches the room display.
support/vergaderzaal-av/outlook-teams-room-booking-syncsteps: 6
Try this first
- Check that a resource mailbox exists for the room in Microsoft 365, a regular user mailbox does not work for room finder or delegated booking.
- Set calendar processing to auto-accept with the right rules, otherwise invites stay tentative.
- Link the room display, or the room system itself, to the same resource mailbox, not a personal account.
- Test by sending an invite from another user and verify the room appears on the display within five minutes.
- For Zoom Rooms the link is slightly different, you tie the room to a Zoom Room licence and then to an Exchange or Google resource.
- Review active rooms once a quarter, stale tests or cancelled rooms sometimes linger on the mailbox.
When to bring us in
If bookings still do not arrive, the cause is in Exchange permissions or a mailbox quota. Vectel can audit and fix the configuration.
See also
- Remote people feel left out in hybrid meetings.Parity is not luck. Camera, mic and facilitation must treat remote attendees equally.
- Camera does not capture everyone around the table.Focal length, placement and auto-framing decide whether the whole table is visible.
- We want to show both the whiteboard and the people.A content camera on the board, a people camera on the table. Two streams.
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