Wallboard with live stats for the helpdesk
Live board with SLA, queue length, average wait, motivates the team.
support/telefonie-voip/wallboard-queue-statistiekensteps: 4
Try this first
- Enable PBX wallboard, browser URL on a TV in the office
- KPIs: % answered within 30 sec, average wait, abandon rate
- Per agent: call count, average talk time, status
- Do not show privacy-sensitive data to non-authorised viewers
When to bring us in
Need external wallboard? Tools like Geomant or CCBoard connect via API.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.