Are we allowed to record calls for quality?
Recording is allowed if transparent, with a basis and a retention period upfront.
support/telefonie-voip/oproep-opname-avgsteps: 4
Try this first
- Welcome announcement: 'this call may be recorded for quality purposes'
- GDPR register basis: legitimate interest or consent
- Set retention period, often 30 or 90 days, not 'forever'
- Encrypted storage, access only for supervisors
When to bring us in
Customer requests their recording? GDPR access right, deliver within 30 days.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.