Scanner stopped reading barcodes.
Dirty, dropped, or a broken config. Start simple: cloth, try a different code, then drivers and USB. A 1D laser can struggle with QR or GS1-Datamatrix; then you need a 2D imager.
support/pos-retail/scanner-leest-streepjescode-nietsteps: 4
Try this first
- Clean the scanner glass with a microfibre cloth.
- Test on 3 different products, including a brand-new code.
- Swap USB port or try another cable.
- Factory reset via the manual (usually a config barcode).
When to bring us in
Still failing, swap the scanner. An entry Honeywell or Datalogic is cheap, often less than a service call.
See also
- Lightspeed Retail or K-Series?Retail is for SKU-driven shops with e-commerce, K-Series is for hospitality.
- Is MplusKASSA right for my shop?Dutch vendor, strong for multi-store retail with solid accounting integration.
- Cloud POS or local only?Cloud needs reliable internet plus 4G failover, local-only loses multi-store sync.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.