QR-app orders land on the wrong table number.
Usually a forgotten or moved sticker, sometimes a duplicate QR still on the old table. The app sends whatever table is in the QR URL, not what the guest expects. One clean inventory beats weekly debugging.
support/pos-retail/bestelapp-tafelnummer-mismatchsteps: 5
Try this first
- Walk every table with a phone, scan each QR, note the number the app shows.
- Remove old or duplicate stickers, including chairs or storage corners.
- Print fresh QRs with the table number large enough for staff to read.
- In the ordering app, enforce one active QR per table number.
- Ask staff to report suspicious orders (wrong table, doubles) instead of silently fixing them.
When to bring us in
If mismatches persist after a clean sweep, it is usually app caching or a buggy QR generator. Open a vendor ticket with the table number and the QR URL.
See also
- Lightspeed Retail or K-Series?Retail is for SKU-driven shops with e-commerce, K-Series is for hospitality.
- Is MplusKASSA right for my shop?Dutch vendor, strong for multi-store retail with solid accounting integration.
- Cloud POS or local only?Cloud needs reliable internet plus 4G failover, local-only loses multi-store sync.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.