Main till offline, how do we keep going?
A second device with the same POS app or a mobile till saves the day. Pen and paper works but back-entry is tedious. Make sure your terminal can run stand-alone.
support/pos-retail/backup-kassa-hoofdsysteem-downsteps: 4
Try this first
- Install the POS app on a second tablet or phone, sign in while open.
- Enable stand-alone mode on the terminal (enter amount manually).
- Keep a simple receipt pad for full fallback.
- Document how the temporary transactions get re-entered later.
When to bring us in
On longer outages, call your POS vendor immediately. Sometimes it is a database issue only they can fix.
See also
- Lightspeed Retail or K-Series?Retail is for SKU-driven shops with e-commerce, K-Series is for hospitality.
- Is MplusKASSA right for my shop?Dutch vendor, strong for multi-store retail with solid accounting integration.
- Cloud POS or local only?Cloud needs reliable internet plus 4G failover, local-only loses multi-store sync.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.