Rules from classic Outlook missing in new Outlook
New Outlook runs server-side rules and local classic rules do not always migrate cleanly. Some actions simply do not exist anymore.
support/microsoft-365/outlook-nieuwe-vs-klassieke-regelssteps: 4
Try this first
- Export rules from classic Outlook as backup
- Identify which rules were client-only; those will not migrate
- Rebuild critical rules in Outlook Web so they run server-side
- Test with a sample mail to confirm rules run independent of client
When to bring us in
If specific actions from old rules are no longer available.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
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