The shared link I received does not work or asks me to sign in
Many share links are restricted to organisation members or have already expired. Asking for the right link is faster than poking at it.
support/microsoft-365/onedrive-deellink-werkt-nietsteps: 4
Try this first
- Read the error. 'Access required' means the link is for specific people and you are not on the list.
- Ask the sender to re-share via 'Specific people' with your e-mail explicitly added.
- Does the link work in a private window after signing in with your work account? Then your browser is still signed into a different Microsoft account.
- Expired link? Ask the owner to extend the expiry or regenerate the link; the old one stays invalid.
When to bring us in
Getting 'Unexpected error' or a blank screen after signing in points to a tenant or file-state issue; tell us.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.