My mail rule works at the office but not on my phone
Outlook rules come in two flavours: client-side (only when Outlook is running on your laptop) and server-side (everywhere). Mixed rules look random.
support/email-aflevering/client-versus-server-regelssteps: 4
Try this first
- Open your rules in Outlook and see which are marked 'client-only'. Those need a running Outlook.
- Try recreating the same rule server-side; some actions (like playing a sound) cannot, and force client-side.
- For rules that must work everywhere, keep actions simple (move, delete, mark) and they stay server-side.
- Test by closing your laptop and sending a test mail from another address. Does it land in the expected folder?
When to bring us in
Got thirty rules fighting each other? Not a one-step fix. Send us a list and we will clean it up.
See also
- Our emails land in spam for some recipientsAlmost always an SPF, DKIM, or DMARC setting that is wrong or missing, or a sender name that mimics a well-known brand.
- Someone reports receiving phishing emails "from us"Read: spoofing. Someone is abusing your sender name, not necessarily your actual mailbox.
- An email bounces (NDR): delivery failedThe NDR text usually states the exact reason. Reading it is step one.
None of the above fits?
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