Try this first
- List where alerts land today. An IT staffer mailbox does not count as 24/7 monitoring.
- Realistically estimate hours per week available for triage. Below 5 hours, an MDR service is cheaper than doing it yourself.
- Get quotes from at least 2 MDR vendors. Ask explicitly about mean-time-to-respond, after-hours escalation, and what they can contain themselves.
- Test the handover: have the MDR team handle a simulated alert before signing. Communication language, phone reach, how they contact you.
- Write your own incident runbook covering who can isolate laptops, who can block accounts, who calls leadership. An MDR without mandate is still slow.
When to bring us in
Stuck between outsourcing MDR and building in-house: we can review your current stack and quantify the gap. One-off session of a few hours, no retainer.
See also
- I think I clicked a phishing linkNo shame, happens to everyone. The next fifteen minutes matter.
- A colleague's account is acting strangelySending mail in their name, rules hiding folders, unusual sign-ins. Suspicious.
- Lost the MFA app: new phone, no backup codesClassic problem after a phone upgrade. You are not the first to be locked out.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.