Copilot in Outlook does not respond on a shared mailbox
Copilot works on the user's own mailbox first. For a shared mailbox you need a separate licence or a different flow.
support/ai-op-het-werk/copilot-gedeelde-mailboxsteps: 4
Try this first
- Confirm the user has Full Access on the shared mailbox
- Check whether your tenant enabled Copilot on shared mailboxes
- Test on another mailbox; broken or policy?
- Document which mailbox types Copilot does or does not handle
When to bring us in
If policy seems right but it still fails, raise a ticket with Microsoft.
See also
- Can I paste a customer file or email into ChatGPT?Depends on the account and settings. Free ChatGPT and a Team tenant behave very differently from what most people assume.
- I want a one-page AI policy for my teamA real one-pager beats a thick document nobody reads. Four headers and concrete examples.
- How do I tell if an AI answer is made up?Models sound confident even when they are wrong. A few habits catch most mistakes.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.